Returns & Exchanges
Customers who would like to return or exchange items they have purchased from Pal’s Automotive will be pleased to know we are here to help.
Online Order Returns
Items purchased online can be returned in-store or by mail. Please contact our support team to obtain a return authorization number and further instructions.
When visiting the store, please identify any items that need to be returned or exchanged at the front desk so that Pal’s Automotive Team Members can assist you promptly.
Returning or Exchanging Non-Faulty Items
All returned items must be in saleable condition, unused, and in their original packaging. A valid and undamaged receipt is required for all returns or exchanges.
Refunds will be processed using the original method of payment. For instance, refunds for credit card purchases must be returned to the same card used during the purchase.
Returns for Trade or Account Customers
If you are an account customer, please bring a copy of the original invoice along with the items you wish to return or exchange. This is necessary to process an account credit.
Please note that commercial quantities are generally not eligible for return.
Items Not Eligible for Return or Exchange
We regret that we are unable to offer returns or exchanges on the following items:
- Personalized or custom-made items
- Goods that have been specially cut or trimmed to your specifications
- Tinted paint, if you change your mind on the colour
Faulty or Damaged Items under Warranty
Pal’s Automotive, along with our suppliers, is committed to complying with all Australian Consumer Law regulations regarding warranties.
If a product has a major fault, you are entitled to a replacement or a full refund. If the fault is minor, we may offer to repair or replace the product.
We may require proof of purchase to process any warranty claims. Please retain your original receipt.
Shipping Costs for Returns
For online purchases, the customer may be responsible for return shipping charges unless the item is confirmed to be faulty or sent in error. We recommend using a tracked postal service to avoid lost parcels.
How to Initiate a Return
To request a return, please contact our customer support team with the following:
- Your order number or invoice
- Details about the item being returned
- A brief description of the reason for return
Our team will guide you through the next steps for return, refund, or exchange eligibility.
Contact Us
Have questions about our returns policy? Please don’t hesitate to reach out:
Email: palscarcare@yahoo.au
Phone: +450 014 120
Visit Us: Palscarcare,10/666 Gympie Road, Lawnton QLD 4501, Your Local Branch
Online Order Returns
Items purchased online can be returned in-store or by mail. Please contact our support team to obtain a return authorization number and further instructions.